ADVISORY ALERTS

Belgium

Belgium’s designated operator, bpost, advises that it is now able to send letter-post and parcel-post items, effective May 12, 2020 onwards, to the following additional destinations: Brazil, Canada, China (People’s Rep.), the Russian Federation and the United States of America. The full list of destination countries is liable to change every day and is available at news.bpost.be/en-corona. Currently, bpost cannot accept letter-post or parcel-post items for destinations to which there is no transport capacity. Owing to limited capacity, bpost is still not able to guarantee delivery standards. Under these circumstances, the force majeure situation previously announced continues

Botswana

Botswana Postal Services (BotswanaPost), advises that the government lockdown has been extended until May 22, 2020. International flights remain suspended until May 22, 2020. These measures are having a significant impact on the collection, transmission and delivery of all postal products. BotswanaPost is hoping that it will be able to resume its services as of June 1, 2020.

Colombia

Colombia’s post advises that the government extended mandatory lockdown until May 25, 2020. As an essential service, however, the postal service is currently exempt from restrictions on movement, although this could change in the future. Additionally, they advise that the previously communicated measures affecting operations will remain in place, and will continue to cause significant delays to all inbound and outbound international letter-post, parcel- post and EMS items. Measures on operational and administrative teleworking and flexible working hours will also remain in place. Owing to the continuation of force majeure, the cancellation of international flights and the internal measures taken by countries and their designated operators, it is currently unable to send letter-post, parcel-post and EMS items to various member countries.

Estonia

Estonian Post advises that since May 5, 2020, all inbound items are being delivered as follows: •Delivery standards are not yet fully adaptable, but are as normal as possible; •All courier shipments requiring a signature are delivered to the addressee (there is a photo of the address card signed by the addressee); •Registered letters containing documents are delivered without a required signature to the recipient’s postal box; •All registered small packets are available via pick up points.

Mauritius

Mauritius Post advises that all postal services will resume in accordance with the gradual lifting of the government-mandated curfew, from May 15, 2020 onwards. The acceptance of outbound mail items (letter post, parcel post, and EMS) will no longer be subject to restrictions, but their dispatch to overseas destinations will depend on the availability of flights. Delivery of all postal items will be strictly in line with the national health guidelines laid down by the government. Registered letter-post, parcel-post, and EMS items will be delivered against signature, with social distancing measures applied. However, as the quality of service, including delivery times, still cannot be fully guaranteed, Mauritius Post is continuing to invoke force majeure until June 1, 2020.

Mongolia

Mongol Post advises that the suspension of all international flights to and from Ulaanbaatar is still ongoing. However, MIAT Mongolian Airlines is currently operating weekly cargo flights between Ulaanbaatar and Seoul, Korea (Rep.). Mongol Post therefore requests that partner postal operators send their letter-post, parcel-post and EMS items for Mongolia via Seoul. Mongol Post is operating normally and is ready to deliver all types of mail with minimal delay.

Turkmenistan

Turkmenpost, advises that the government has introduced a series of measures, initiated on January 29, 2020, until further notice, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). Owing to a lack of transport capacity following the cancellation of all international flights, Turkmenpost declared a situation of force majeure with effect from March 18, 2020, and suspended all categories of inbound, outbound and transit mail until further notice.

Chile

Chile’s post, CorreosChile, will resume the dispatch of outbound international mail (letters, small packages, parcels and EMS) to the following destinations: Austria, Belgium, China, Czech Rep., Finland, France, Germany, Greece, Hong Kong (China), Israel, Italy, Japan, Norway, Poland, Portugal and Spain. CorreosChile is currently accepting inbound international mail (letters, small packages, parcels and EMS) while maintaining the situation of force majeure declared, which could still cause delays in delivery times for all inbound and outbound mail.

New Caledonia

New Caledonia’s post advises that effective May 14, 2020, the acceptance of inbound mail (letter-post, parcel-post and EMS items) will no longer be subject to restrictions. Additionally, the sending of outbound mail (letter-post, parcel-post and EMS items) will resume gradually, according to the transit capacity of the relevant offices of exchange.

Romania

Romania’s post, Poșta Română, advises that the state of emergency in Romania is being replaced by a state of alert effective May 15, 2020. Therefore, the situation of force majeure previously declared is being extended until further notice and service delivery standards (including delivery times, and other quality parameters) no longer be guaranteed. The provisions of earlier alerts remain in force.

Samoa

Samoa Post advises that all postal services remain suspended until further notice. Additionally the Samoan Government has extended the state of emergency until June 2, 2020.

Lebanon

Lebanon’s post advises that it will close its entire postal network for a four-day period beginning the evening of May 13 as the government reinstates a lockdown in response to increasing COVID-19 cases. The post says mail dispatches to Lebanon via air cargo freighters can continue.

Spain

Spain’s post advises that the government has extended a state of alert until May 24 to reduce the risk of the spread of COVID-19. This will continue to have a major impact on operations. Consequently, until further notice, the post remains unable to guarantee the quality of service for all types of inbound and outbound mail and compliance with delivery standards for items requiring a signature. Due to increased use of road transportation and operational conditions imposed by the COVID-19 crisis, there could be delays unloading trucks arriving at the Madrid-Barajas office of exchange. The post is working on plans to gradually resume normal operations over the coming weeks.

Sri Lanka

Sri Lanka’s post advises that it is now able to process and deliver all inbound international mail, although measures aimed at preventing spread of COVID-19 will continue to limit services provided. Delivery will follow national health guidelines and the usual delivery standards for letters, parcels and express mail service items cannot be guaranteed. The force majeure situation previously declared remains unchanged until further notice. The government has partially relaxed the suspension of international flight operations and the post is now accepting mail for destinations to which flights are available.

Peru

Peru’s post advises all postal operations remain suspended until May 24 in accordance with the government’s extension of a state of emergency to limit spread of COVID-19.

Nepal

Nepal Post advises the government has extended a lockdown until May 18. This, together with suspension of all incoming international flights (extended until May 31), is affecting mail collection, processing, and delivery.

Latvia

Latvia’s post advises the government has extended a state of emergency until June 9 (subject to review). Therefore, the situation of force majeure previously declared as well as all earlier announcements including suspension of service delivery standard guarantees and notice of delays remain in effect until further notice. The post continues to operate, accepting postal items destined for all countries and sending them via alternative routes.

Grenada

Grenada’s post advises a curfew is gradually being lifted. Until further notice, the post will operate on Mondays, Wednesdays and Fridays. While the airport remains closed to passengers, it is still able to receive letters and parcel dispatches via cargo flights.

France

La Poste advises the government has extended until July 10 a state of emergency and travel restrictions to limit the spread of COVID-19. La Poste will gradually resume six-day delivery for priority mail, parcels, daily newspapers and registered letters, as well as collections from post boxes. However, lockdown restrictions will remain in place for certain categories of La Poste staff and certain regions, which could cause delays in processing and delivery. There is no guarantee of meeting normal delivery deadlines. La Poste requests that customers avoid sending large or heavy parcels exceeding 15 kg or larger than 1 m in their greatest dimension and/or having combined dimensions of 1.5 m (l+w+h>150 cm) until the situation returns to normal.

Zimbabwe

Zimbabwe Posts advises that post office opening hours have been adjusted as the government eases lockdown restrictions effective until May 17. The post is still unable to guarantee and maintain service quality for all mail until partner airlines resume conveyance of outbound international mail.

United Kingdom

Royal Mail Group will suspend Saturday deliveries of untracked letters and small packets effective May 9 due to significant impacts to staff resulting from government measures to stop the spread of COVID-19. These items will continue to be delivered Monday through Friday as normal. Saturday deliveries will be maintained for the majority of tracked parcel services. Royal Mail will maintain Saturday collections from businesses, post offices and post boxes as normal. Royal Mail continues to receive inbound dispatches and to send outbound dispatches for all products.

Sri Lanka

Sri Lanka’s post advises that outbound international mail operations are suspended until further notice. As a result of an extended government curfew, limited workforce and continued flight restrictions, all inbound mail operations will be subject to delays.

Liechtenstein

Liechtenstein’s post advises that effective May 11, registered letters and parcels will no longer be delivered in the mailbox without acknowledgement of receipt by the addressee. Customers will decide whether to sign or have the deliverer sign.

Honduras

Honducor advises that it has extended until May 17, 2020, its suspension of services across the postal supply chain, including admission of international mail at land, air and sea borders, to comply with a government lockdown. It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government. Service delivery standards cannot be guaranteed and a situation of force majeure has been declared until conditions return to normal.

India

India Post advises that the previously announced lockdown resulting from the COVID-19 crisis has been extended until May 17, 2020.  International mail exchanges remain suspended. However, the post will send essential goods and medicines for delivery at foreign destinations on a case-by-case basis where cargo flights are available and where the designated operator of the destination country agrees to accept and deliver the shipments.  The booking of essential goods/medicines for regular dispatches by EMS is available on a regular basis for Australia, China (People’s Rep.), Indonesia, Japan, Korea (Rep.), Malaysia, Philippines, Singapore, Sri Lanka and Thailand as certain cargo flight connections are available. The list of countries will be revised according to the availability of airlines. International passenger flight operations are suspended but cargo flights are operational. All offices of exchange and airmail units are operating but with limited staff. Domestic mail exchanges are continuing as an essential service, and vital goods and medicines are being delivered under strict government regulations. India Post cannot guarantee service delivery standards.