Following a security incident there was restriction on operations at the International Mail Hub on Thursday,13th of February. As a result, almost all dispatches which arrived on Thursday were delayed. As of Friday 14 February, the mail hub is back to normal but is dealing with double the volume of mail, so delays are still possible.


Israel Post has advised they are dealing with mail and parcel backlogs as a result of an unforeseen increase of volumes. They’re processing items as quickly as possible, and expect normal performance will resume by the end of the month. In the meantime, delivery delays on untracked and tracked mail & parcels can be expected.


Icelandic Post has informed us that due to a storm on Friday, 14th of February, all outbound dispatches have been cancelled and most flights to/from Iceland are cancelled or delayed. All roads to/from Reykjavik are closed. Domestic transport and distribution has also been cancelled in most areas including the Reykjavik area. As result, delivery delay can be expected within Iceland likely for a minimum of 24 hours depending on any traffic build up till after the storm has passed.


In order to minimize the spread of the novel coronavirus (2019-nCoV), the Macao Government has announced all civil servants, other than those working for emergency and critical services, will remain exempt from working from 8-16 February 2020. As a result, limited basic postal services are available to the public during this period.


The state of emergency in the city of St. John’s, Newfoundland, is over and all postal services returned to normal on Friday 7 February.

China & Hong Kong

The U.S. Postal Service (USPS) will be temporarily suspending the guarantee on Priority Mail Express International destined for China and Hong Kong, effective Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area. USPS is undertaking all reasonable measures to minimize the impact to our customers.

China – Coronavirus Update

China Post, asks us to reiterate and inform of the following issues with regard to preventing and minimizing the spread of the novel coronavirus (2019-nCoV), as per the requirements of the Chinese government. First of all, according to the World Health Organization, coronaviruses do not survive for long on objects. It is therefore safe to receive postal items from China, without risk of contracting the new coronavirus. Measures have nevertheless been implemented to ensure the safety of mail processing and postal staff, including disinfection of postal offices, processing centres and transportation vehicles, and monitoring of postal staff’s physical health. Measures taken for disinfection and delivery All postal offices, processing centres and transportation vehicles will be disinfected regularly and postal staff’s physical health will be monitored. For all inbound mail (letter-post, parcel-post and EMS items), China Post will contact the recipient by telephone in advance to inquire as to their delivery preferences. Delivery will be conducted via non-face-to-face methods, such as temporary storage at the postal outlet, availability for collection from the outlet, or delivery to a smart parcel locker. Therefore, delays should be expected in the processing and delivery of inbound mail, and it may not be possible to provide written proof of delivery. Impact on customer inquiry As delivery options for all inbound mail need to be agreed by the recipient in advance, China Post kindly requests the assistance of other countries and their designated operators in explaining to senders the aforementioned delivery options, which may not allow for the provision of written proof of delivery under these special circumstances. With regard to customer inquiry for inbound mail (registered/insured letter-post items, parcel-post and EMS items), the provision of written proof of delivery by China Post is not mandatory under such circumstances. Inquirers who submit inquiries to the system while this provision remains effective should be advised not to escalate their inquiries to subsequent workflow levels. Impact on transit mail transportation Owing to the spread of the 2019-nCoV virus, a number of international airlines have suspended flights to mainland China, and some border ports in neighbouring countries are also temporarily closed. As a consequence, China Post will temporarily store affected transit mail (air and surface) and will transport it to the destination countries when these transport options are once again available. Delays should be expected in transport and delivery during this period. To date, transit mail to the following countries has been affected: Dem. People’s Rep. of Korea, Kazakhstan, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan and Viet Nam.


We’ve been informed the Airmail Unit in Warsaw is relocating between 17 and 19 February 2020.  As a consequence, delays to mail posted to and from Poland can be expected until 10 March 2020.


Japan Post advises that there are serious delays in the handling of outbound mail due to continually rising volumes, particularly in express mail and parcels sent to China. This, coupled with the cancellation of flights between Japan and China, is causing congestion at sorting centers and other facilities. Japan Post is taking active steps to decrease backlogs as soon as possible. However, as more and more airlines cancel their flights to China, delays are expected to continue.


Macao Post has updated that in order to minimize the spread of the novel coronavirus (2019-nCoV), the Macao government has announced that all civil servants will continue to be exempted from working until Friday 7 February 2020 (inclusive). As a result, limited basic postal services are available to the public during the above period.


Due to the outbreak of the novel coronavirus (2019-nCoV) and its rapid spread, the Mongolian authorities have closed all educational institutions in the region and have strictly prohibited all public activities from 27 January to 2 March. As a result, all inbound and outbound mail processing is likely to face some disruption.

Hong Kong

Hongkong Post advises that there are disruptions to mail processing as the government takes steps to reduce the risk of the spread of the coronavirus. The impact is expected to last for a few days.


Jamaica Post advises that postal operations have been disrupted as a result of tremors associated with the 7.7 magnitude earthquake that occurred in the Caribbean basin on Jan. 28. There was an emergency evacuation of the international mail processing center in Kingston and all inbound and outbound mail operations are affected.


There is currently a strike in Finland by the Paper Industry which is affecting road transportation in Finland. The strike started on 27 January and has is scheduled to continue until Monday February 17th – unless the negotiating parties reach an agreement beforehand. As a result, this is likely to result in some delays in mail traffic due to extended travel time until the strike finishes.

Cayman Islands

The Cayman Islands post advises that all postal services are temporarily interrupted due to a 7.7 magnitude earthquake that struck the Caribbean on Jan. 28. As buildings, roads and utilities are assessed for damage, non-essential staff have been instructed not to come to work for the time being.

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