Pos Indonesia operations, for all outbound and inbound mail (letter post, parcel post and EMS) are disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended.


It is necessary to suspend the postal service right across the postal supply chain until 29 March 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.


There may be a severe impact on service quality for international inbound and outbound services and service delivery standards.  Special processes have been put in place for postal items subject to delivery, specifically as follows:  Parcels that would ordinarily require the addressee’s signature can now be deposited in parcel terminals (these measures are aimed at avoiding contact between the recipient and the courier or postman/postwoman); delivery of registered items is suspended and will only be notified. These items will be deposited at post offices and the customer will receive a notification (announcement to mailbox, electronic notification sent by e-mail or SMS).  Slovenska Posta has also extended by 14 days the current period of 18 days during which postal items will be stored at post offices. This is intended to alleviate customers’ concerns about having to collect items from post offices immediately, and also to help to reduce customer flows at post offices.

Saint Lucia

Is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices.  This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries.


All international flights to and from Ulaanbaatar are suspended until 30 April 2020.  The international mail processing centre (MNULNA) will remain closed until 1 April 2020. This closure may be extended.


International and domestic operations will continue as normal insofar as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following: In general, post offices will remain open (with the exception of 21 post offices), but will be closed on Saturdays; For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature will be replaced by the postman/woman’s signature, together with the delivery code, in the signature field. Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery.


Bhutan Post is experiencing significant disruption to its daily operations. This is having a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected until normal transport capacity becomes available. Bhutan Post is therefore declaring a situation of force majeure in relation to all international letter-post (including Prime Express), parcel-post and EMS services.


Owing to the outbreak of the coronavirus (COVID-19) inbound and outbound postal traffic will be suspended until further notice.


The following changes are being made to PHL Post operations for the period of community quarantine (currently scheduled to run until 12 April 2020):  International mail processing centres will maintain a skeleton workforce in order to accept incoming international dispatches. Inbound items received up to 12 April 2020 will not be processed and forwarded to delivery post offices until the normal work schedule resumes (as from 13 April 2020).  Delays to inbound and outbound postal items are expected during the community quarantine period.


In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Ukrposhta to collect and provide written proof of delivery. Ukrposhta kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which, in some cases, may not allow for the provision of written proof of delivery under these special circumstances.


Suspended signature on delivery for inbound items requiring proof of delivery in order to avoid human contact. Registered items will be delivered to mailboxes where possible. In case of delivery to the person, the courier will enter the receiver’s name on the handheld device, but with the word “Courier” in place of the signature. Courier parcels will still be delivered to the addressee, but in place of the signature, there will be an image (picture) of an address card, which the recipient will first be asked to sign (preferably using their own pen).


A period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed.


Delays are to be expected in the processing, transportation and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19.  For inbound mail deliveries, letter-post, parcel-post and EMS items will be handled as follows: Items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest.   For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.


The Spanish Government has extended the “state of alert” that was declared on 14 March 2020, with effect until 11 April 2020, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). The state of alert may yet be extended again.  This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items).


Swiss Post  has had to change its delivery process for all items requiring signature on delivery.  With effect from 16 March 2020, letter-post, parcel-post and EMS items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device.  As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards.