ADVISORY ALERTS

The Postal Service™ has temporarily suspended acceptance of Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), and International Priority Airmail® (IPA®) items to Myanmar due to unavailability of transportation.

USPS have informed they have declared a state of force majeure due to the impact of the Los Angeles fires that has caused widespread and catastrophic damage in Southern California. There are major routing and delivery issues, including destruction of postal facilities and private properties affecting postcodes in the 90001–95399 area with recovery expected to be lengthy. USPS has also declared a force majeure in the Anchorage, Alaska area due to severe weather in post code areas 99556 to 99780 where delays are likely be experienced.

Poste Italiane have informed that they are making good progress with their recovery efforts and backlog as result of the Cyber incident at their Malpensa AMU. However, there is still some backlogged mail to be processed where delays may still be observed until the situation is stabilized.

 Canada Post has reinstated on-time service guarantees and returned to full service levels for domestic parcels. Our network is stabilized and we are ready to serve customers. Thank you to everyone for your patience these past few weeks as we’ve worked to safely restore normal operations while managing significant holiday volumes. Additional weekend hours have helped us process all accumulated parcels, and we are delivering them across the country. While we’ve taken care of the parcels in our network, we continue to work through higher volumes of Transaction Mail and Neighbourhood Mail. Here’s what our return to normal operations means for our customers: Domestic parcels On-time service guarantees have resumed for domestic parcels and are in effect for items inducted as of January 6, 2025. Our peak season on-time delivery guarantee modification will be applicable for the balance of peak season, which ends on January 12, 2025. We have returned to normal processing and delivery levels across the country, including in rural and remote areas. We’re fully caught up on returns and will process new returns based on normal timelines. All return labels created on or after October 15 will remain valid for up to 45 days. Transaction Mail We continue to process accumulated domestic Transaction Mail alongside new inducted volumes. Customers should therefore continue to expect delivery delays of several days beyond our service standard for commercial Transaction Mail. We’ll keep customers informed as to when we expect to return to our normal service standards for Transaction Mail items. Neighbourhood Mail With a significant amount of Neighbourhood Mail still to be processed and delivered, customers should continue to expect delivery delays of several days. We will provide updates on how we are progressing and when we expect to return to normal delivery standards. We are focused on delivering the volume in our network and are not ready to resume date-specific Neighbourhood Mail. We will notify customers as soon as we’re able to resume this service. International mail and parcels We continue to work through accumulated international volumes at a good pace. While we continue to accelerate the processing of these items, customers should expect a delivery delay of several days for incoming international items. Our commitment to our customers Our commitment to deliver for Canadians and Canadian businesses is stronger than ever. We understand the challenges our customers had to manage during the busiest time of year and as we worked to return to full service levels. We deeply value their trust and we are committed to providing the service they need and expect. We will continue to keep customers informed on how we are progressing and what it means for their business

Belgian Post have informed us that major Belgian unions have called a 24-hour strike on 13 January 2025 which is also likely to involve airport personnel. As a result, delays are expected for all mail types on and immediately after the strike day in case of any backlog.

USPS have informed that a National Day of Observance has been declared to honor the death of former President, Jimmy Carter. Postal Service activities will be suspended on Thursday, 9th January 2025 except a limited package delivery.

The U.S. Postal Service will resume acceptance of mail and packages to Canada starting Monday, January 6, 2025. Canada Post has made significant progress in clearing delayed volumes caused by their employee strike, and now commercial and retail customers, as well as those using online systems, will be able to send mail and packages to Canada once again. We appreciate our customers patience as Canada Post worked to resolve this issue. The U.S. Postal Service stays in touch with its customers, including international customers via its Service Alerts page, which is found here: https://about.usps.com/newsroom/service-alerts/international/ Information about Canada Post’s status is available at https://canadapost.ca/negotiations