Israel – Service Situation

As of 7 October 2023, Israel has entered a complex and severe military situation, in which a state of war has been declared by the Israeli government, following the firing of thousands of rockets towards Israeli population centres, and attacks by Hamas on Israeli towns near the Gaza Strip, which have killed hundreds of civilians and injured thousands. The situation is difficult, and the consequences still unclear.

Israel Post is an essential service provider, and it is doing its utmost to maintain its service level under the state security guidelines.

However, as there are some flight cancellations, closed roads (especially in the south, but also in the centre of the country), and security restrictions in opening service points and in reaching sensitive and closed areas, there will be an impact on performance and service-level agreements. The scope of the impact is still unknown.

To prevent a cyberattack, Israel Post has shut down the use of its track and trace system from abroad. Nevertheless, the sending and receipt of EDI messages is unaffected.