Commencing 30 March 2020, La Poste will implement a new organization based on three working days per employee available to work. This new organization aims to maintain the universal service to the greatest possible extent while safeguarding the health of La Poste’s employees.  Consequently, the industrial capacity of the postal network will be significantly reduced and La Poste will be unable to accept inbound letter-post flows in their entirety for the upcoming weeks, during which there will be four days of reception: Tuesday, Wednesday, Thursday and Friday. Efforts will be focused on urgent flows and the delivery of small packets able to help people during this confinement period.  Therefore, La Poste would be grateful if operators could relay this information to their customers and ask them to defer their non-urgent shipments to France. For the same reason, La Poste will be unable to receive the following letter-post items: –  non-priority (mail categories B and C); –  M bags, returns, and IBRS; –  Transit mail; –  Rail and sea dispatches. Moreover, La Poste requests that each operator reduce the volume dispatched to France. Operators will be contacted by La Poste teams to manage the operational aspects.


India Post has suspended all international mail exchanges for the time being.  A complete countrywide lockdown has been announced until 14 April 2020. However, the postal service is being maintained as an essential service: domestic mail exchanges are continuing, and all international mails received by offices of exchange before 22 March 2020 are being delivered, though with limited staff, and subject to strict regulations announced by the government.The current situation will have a major impact on quality of service for all types of inbound and outbound mail. In these circumstances, India Post can no longer guarantee service delivery standards (including delivery times and other quality parameters).


Deutsche Post has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.


Owing to the quarantine measures implemented in Moscow to minimize the spread of the coronavirus (COVID-19) and the fact that the principal office of exchange for imports is located in Moscow, Russian Post is unable to guarantee compliance with delivery standards.


For the postal-parcel division only: – Offices of exchange FRAINB – FRBLDB – FRCYMA – FRDVRB – FRERNA – FRERNB FRMCRA – FRSLMB – FRTLSJ will be closed on Monday, 30 March, Tuesday, 31 March and Saturday, 4 April 2020; – As from Monday, 30 March, only items weighing less than 15 kg and with a maximum package size of 32 cm x 24 cm x 24 cm will be delivered by its commercial network; – Every effort will be made to provide the service, but delivery standards will not be guaranteed; – All other packages will be subject to delayed service; – This measure will remain in effect until further notice.


Ukrposhta is maintaining its operations, with measures in place to protect staff and customers. As these measures include self-quarantine of staff, delays are to be expected in the delivery of all inbound mail (letter-post, parcel-post and EMS items).

Cape Verde

All UPU member countries are advised to expect serious delays for both inbound and outbound mail as a result of the numerous flight reductions and cancellations.

New Zealand

With effect from 25 March 2020, the Government of New Zealand has raised the COVID-19 alert level to 4 (the highest level), declared a national state of emergency, and introduced wide-ranging measures that include self-isolation for four weeks across the entire country, limitation of the number of staff working to provide essential services and the implementation of skeleton operating staffs, and a ban on domestic travel. New Zealand Post has been identified by the Government as a business entity that provides essential services to the people of New Zealand. Therefore, New Zealand Post will remain in operation during the alert level 4 lockdown period, insofar as possible under the state of emergency provisions and regulations in place.  Owing to the above restrictions, New Zealand Post can no longer guarantee service delivery standards (such as delivery times and other quality parameters, transmission of scanning events.  Delivery changes: New Zealand Post has changed the way in which items requiring signature are delivered, so as to eliminate the need for customers to use scanners. The delivery staff will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery. In this way, the need for any physical contact is eliminated (EmIS 113/2020).


All categories of inbound, outbound and transit mail are suspended until further notice.


Zimbabwe Posts (Pvt) Ltd. (Zimpost) has advised that, following the suspension of flights into and out of Zimbabwe by its partner airlines, it has suspended all inbound and outbound international mail operations effective March 19, 2020 until further notice. Zimpost is therefore declaring a force majeure situation. It is unable to guarantee inbound and outbound mail standards.


Maldives Post has advised that the government of Maldives has decided to extend the measures adopted as a precaution against the spread of the global COVID-19 pandemic. Therefore, Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) from March 19, 2020 through April 4, 2020. This will have a major impact on operations and, consequently, on quality of service for all types of mail. The disruption is expected to continue until the epidemic is over. Consequently, service delivery standards cannot be guaranteed, and a situation of force majeure has been declared.


The Department of Posts (India Post) has advised that owing to the suspension of air and rail services, and various other extraordinary measures taken by the Government of India, India Post has suspended all international mail exchanges until further notice. The postal service is being maintained as an essential service: domestic mail exchanges are continuing, and all international mail received before March 22, 2020 are being delivered with limited staff. India Post can no longer guarantee service delivery standards.


The government of Chad has decided to close its land borders and suspend all flights, except for cargo, as from 19 March 2020 until further notice.   Consequently, STPE is no longer able to send postal items to other designated operators or receive postal items from them.

United Arab Emirates

In line with government directives, Emirates Post is required to take strict ad hoc measures aimed at minimizing human contact, during both sorting and delivery. These are likely to have an impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter post, parcels and EMS), at least until 2 April 2020. For this reason, service delivery standards cannot currently be guaranteed.


The Government of Madagascar has declared a state of sanitary emergency for a period of 15 days, with effect from 21 March 2020.  In order to restrict human contact as far as possible, all passenger flights have been suspended, personal travel is strictly limited, and public transport services are no longer permitted to operate.  These measures are having a severe impact on postal operations. Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post and EMS items) is suspended.  Consequently, Paositra Malagasy is no longer able to guarantee quality of service for all categories of inbound and outbound mail (letter-post, parcel-post and EMS items), in particular with regard to compliance with export and delivery standards for letter-post and EMS items.

Cayman Islands

Is now required to suspend all postal operations.  From 25 March to 6 April 2020, the Cayman Islands Postal Service is closing all operations to comply with a government direction that all but essential workers remain at home during this period, in addition to a nightly curfew from 19.00 to 6.00.


Samoa has therefore closed its borders and suspended all flights in and out of the country. Samoa Post will be closed from Thursday, 26 March 2020 until further notice; no inbound or outbound mail will be processed during this period.

South Africa

Because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked.  All post offices nationwide will be closed while the country is on lockdown, and all mail classes will be delayed. South African Post Office therefore requests that delivery standards be suspended in this force majeure situation.  At present, normal services are due to resume as of 17 April.


All its offices of exchange will be subject to an exceptional closure, as follows: – On Wednesday, 25 March 2020; – From Saturday, 28 to Monday, 30 March 2020 inclusive. The delivery of EMS items will be maintained, but may be subject to delays.


Pos Indonesia operations, for all outbound and inbound mail (letter post, parcel post and EMS) are disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended.


It is necessary to suspend the postal service right across the postal supply chain until 29 March 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.


There may be a severe impact on service quality for international inbound and outbound services and service delivery standards.  Special processes have been put in place for postal items subject to delivery, specifically as follows:  Parcels that would ordinarily require the addressee’s signature can now be deposited in parcel terminals (these measures are aimed at avoiding contact between the recipient and the courier or postman/postwoman); delivery of registered items is suspended and will only be notified. These items will be deposited at post offices and the customer will receive a notification (announcement to mailbox, electronic notification sent by e-mail or SMS).  Slovenska Posta has also extended by 14 days the current period of 18 days during which postal items will be stored at post offices. This is intended to alleviate customers’ concerns about having to collect items from post offices immediately, and also to help to reduce customer flows at post offices.

Saint Lucia

Is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices.  This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries.


All international flights to and from Ulaanbaatar are suspended until 30 April 2020.  The international mail processing centre (MNULNA) will remain closed until 1 April 2020. This closure may be extended.


International and domestic operations will continue as normal insofar as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following: In general, post offices will remain open (with the exception of 21 post offices), but will be closed on Saturdays; For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature will be replaced by the postman/woman’s signature, together with the delivery code, in the signature field. Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery.