Portugal’s post advises that the situation in Portugal with regard to the COVID-19 pandemic has deteriorated. Therefore, the Portuguese government has declared a new state of emergency, effective Nov. 9, which will be reassessed every two weeks. During the state of emergency, postal services will continue to function, subject to the restrictions imposed by reinforced measures aimed at minimizing the spread of COVID-19 and protecting the health of staff and customers. Owing to social distancing measures, such as staggered shift patterns, and the implementation of mandatory isolation and quarantine requirements, Portugal’s post will be operating with a reduced workforce. The processing and delivery of all types of service will be affected, including inbound and outbound letter-post, parcel-post and EMS items. As a result, Portugal’s post is unable to meet its contractual obligations, particularly with regard to delivery times for letters, parcels and EMS items, standard rules for collection of signature on delivery, hand delivery, tracking of shipments (capture and transmission times), processing of cash on delivery, and insured items. Therefore, the situation of force majeure previously declared will continue to apply until further notice.


Malta’s post advises that inbound and outbound mail services continue to be severely affected by limited airline operations due to the COVID-19 emergency. The post also has adapted its operations as appropriate to comply with national health guidelines. The post cannot guarantee delivery standards and times. Delays in mail processing and delivery are expected and compliance with quality of service standards will continue to be affected by force majeure.


Jamaica Post advises that the government has extended the national curfew until Dec. 1. While the curfew is in place, revised working shifts/hours will continue to apply across the entire postal network, impacting on sorting operations, mail delivery and the dispatch of mail vans, as well as the timely provision of EDI messaging updates and responses to online customer inquiries. The force majeure situation previously announced continues to apply, with an impact on quality of service for all types of mail, including inbound and outbound letter-post, parcel-post and EMS items.


Cuba’s post advises that all international postal operations have resumed following reopening of Havana’s airport for commercial flights.


Lithuania’s post advises that the government has introduced a nationwide lockdown through Nov. 29, which could be extended. To eliminate customer interaction at the doorstep and meet physical distancing requirements, the post has suspended collection of a signature on delivery for letter-post items. The lockdown measures will affect processing and delivery of all types of postal items. Service delivery standards still cannot be guaranteed and a force majeure situation remains in force.


Lebanon’s post advises that the government has announced a new nationwide lockdown Nov. 14-30 to combat a resurgence of COVID-19. The post’s managerial and customer service departments will remain open but operate with a reduced workforce. Similarly, the distribution network and office of exchange will continue to process mail flows but at reduced capacity. Post offices will be subject to partial closures. Beirut’s airport will remain open and continue to send and receive mail dispatches, with outbound mail being sent only to destinations for which air transport capacity remains available. These measures will have an impact on delivery standards for letters, parcels and express mail service items. Therefore, the post is unable to guarantee compliance with agreed standards.


Belgium’s post advises that the government has announced a new lockdown until at least Dec. 13 to combat a second wave of COVID-19. The post is making every effort to ensure continuity of all services however there could be delays in processing and delivery of all types of mail items throughout the country. The post will continue to provide its services according to safety guidelines. All mail requiring signature on delivery will be delivered with the post employee signing in place of the customer (but in their presence).

Sri Lanka

Sri Lanka’s post advises that the government has implemented new measures to combat a second wave of the COVID-19 pandemic. These steps will impact delivery standards. The post is not able to guarantee that it will meet agreed standards. However, all mail items sent to Sri Lanka will be processed and delivered, subject to certain restrictions imposed by the government. The office of exchange and mail sorting centers are operational, but certain areas remain in lockdown. International airports remain closed to all regular passenger flights, and outbound mail transport is restricted to a limited number of destinations with available air carriers.


Mexico’s post advises that offices of exchange continue to be affected by the COVID-19 pandemic. Due to government measures to combat the coronavirus, the Mexican customs authority will be operating with a reduced workforce until January 2021. As a result, delays are to be expected in the delivery of shipments.


Latvia’s post advises that the government has declared a state of emergency until Dec. 6 and possibly beyond. Postal services will continue to function with some restrictions. Items normally requiring an addressee’s signature upon delivery will be handed over without signature. Processing and delivery of all types of mail will be affected. A situation of force majeure is again invoked with respect to quality of service until the situation is back to normal.


Israel’s post advises a lockdown declared by Israeli health authorities due to the coronavirus is gradually being lifted and restrictions have been eased, particularly for businesses. Social distancing requirements between employees and customers and among employees remain in place. There are impacts to certain delivery points, procedures for items requiring signature and deliveries to areas under quarantine. Inbound and outbound mail is being processed for all destinations, depending on availability of flights and requirements of designated operators.


Greece’s post advises that the government will implement a countrywide lockdown beginning Nov. 7 in response to the COVID-19 pandemic. This will impact collection and delivery of domestic and international mail.


Denmark’s post advises that the government has implemented new measures in seven municipalities to minimize spread of COVID-19. Delivery delays are expected in the affected areas until Dec. 3. Quality standards for all products will be affected by this situation of force majeure.


Samoa’s post advises that the government has extended a state of emergency until Nov. 22 and restrictions remain unchanged. It is able to send only express mail service items to the United States. Normal parcel and letter post remain suspended. Also, all inbound mail is subject to a seven-day quarantine before being processed and delivered. The post says to expect delays.


Poland’s post advises that measures aimed at slowing spread of COVID-19 are still in force and will continue to affect services. In the case of parcel post, insured items and express mail service items addressed to persons in quarantine, the addressee will be contacted by telephone if possible before attempted delivery. If delivery is not possible the item will be returned to the post office for temporary storage and no notice will be left. The delivery will be attempted again once the quarantine is over. International air traffic remains open but operations are limited to a few airlines at the international airport in Warsaw. Poland is accepting mail for the United States and a reduced number of other countries.


Maldives’ post advises that processing of all inbound mail is now back to normal. However, acceptance of outbound mail for some countries is still temporarily suspended in cases where international postal items are not being accepted or where flights from the Maldives are limited or canceled.


Jamaica Post advises that the government has extended a national curfew until Nov. 16


Italy’s post advises that based on the new measures put in force by the Italian government to minimize the spread of COVID-19, the post has restored the addressee’s signature upon delivery of parcels and registered and insured items whenever the addressee’s condition is fully compliant with the preventive measures in place. Italy’s post is committed to adopting different delivery procedures, agreed with the addressee, in the event of specific situations related to the current health emergency. With regard to legal acts, if the addressee’s condition does not allow safe delivery, a notice of delivery with instructions for item collection will be placed in the addressee’s mailbox. Quality standards for all products will continue to be affected by this force majeure until further notice. Moreover, owing to the new wave of the pandemic, certain business categories have been closed or are operating with limited opening hours, and restrictions may be applied to postal service in critical areas.


La Poste advises that the government has announced a new lockdown through Dec. 1 in response to increasing COVID-19 cases. The post will follow measures aimed at reducing contact and movement in order to protect the health of postal workers and the public. The post may need to adapt hours and operations at processing and delivery centers and at post offices. International border closures may lead to delivery delays or non-compliance with certain standards but the postal network is mobilized to ensure customer satisfaction and continuity in all activities. The post will not be able to accept mail items in closed transit dispatches, either for foreign countries or French overseas territories.

Czech Republic

Czech Republic’s post advises that the country has been hit with a second wave of the coronavirus and a state of emergency is extended until Nov. 20. Wide-ranging restrictions include mandatory closure of shops and selected service providers. The post will continue to provide postal services to the extent possible, however, quality of service for all types of inbound and outbound mail cannot be guaranteed.