ADVISORY ALERTS

Philippines

Philippine Postal Corporation has advised the period of community quarantine has been extended until April 30, 2020. International mail processing centers will maintain a skeleton workforce in order to accept incoming international dispatches. However, items will be processed and forwarded to delivery post offices upon resumption of the normal work schedule, which is schedule for April 30, 2020. There will be no international dispatches from the Philippines to the United States until end of the community quarantine. Delays to inbound and outbound postal items are expected during the community quarantine period. Detailed information on the areas covered by the community quarantine will be provided as soon as it is available.

South Africa

South African Post Office Ltd. has advised that the government has extended the lockdown until April 30, 2020. The previously declared force majeure situation remains in place. At present, normal services are due to resume as of May 4, 2020.

South Korea

Korea Post has advised that, owing to the suspension of flights, the processing of outbound mail destined to: Costa Rica, the Dominican Republic, Hawaii (United States of America), Iceland, the Netherlands, Portugal, Qatar, Turkey, Uganda and Zambia has been suspended from April 3 2020 (April 2 in the case of Qatar) until further notice. The current situation will also have repercussions in terms of quality of service for all types of inbound and outbound mail. Korea Post can no longer guarantee quality of service standards. It is therefore declaring a situation of force majeure for all types of postal services in relation to the suspension of outbound mail to the above-mentioned destinations until the situation has returned to normal.

Mauritius

Mauritius Post has advised that the Government of Mauritius has decided to extend the sanitary curfew for at least two more weeks, i.e. until April 15, 2020. All post offices nationwide are closed and all classes of mail will be subject to delays. All inquiries, including those handled electronically through the Internet-based systems for parcel-post, EMS and registered items, are liable to be disrupted. Also, call agents may not be able to deal with telephone inquiries.  To eliminate customer interaction at the door and in accordance with physical distancing requirements, Mauritius Post has suspended the collection of a signature on delivery of registered postal items, until further notice. Owing to the suspension and cancellation of many flights to and from Mauritius, severe delays for all outbound and inbound mails (letter-post, parcel-post and EMS) are to be expected until sufficient transport capacity becomes available. Therefore, quality of service for all types of inbound and outbound mail is affected, and service delivery standards, which fall under the already invoked case of force majeure with regard to quality of service, cannot be guaranteed until the situation returns to normal.

Italy

Poste Italiane has advised that the Italian Government has decided to extend the measures aimed at minimizing the spread of COVID-19 until April 13, 2020.

Guatemala

The General Directorate of Posts and Telegraphs has advised that, as part of government measures to prevent the spread of COVID-19, it is operating with 50% of its normal staff until April 12, 2020 (subject to extension). All post offices have been closed, and only home deliveries are being provided by the reduced staff, with appropriate steps taken to protect employees and customers. These measures will result in delays to deliveries, quality of service for all types of inbound and outbound mails is affected, and service delivery standards cannot be guaranteed. Therefore, the General Directorate of Posts and Telegraphs is declaring a situation of force majeure with regard to quality of service until the situation returns to normal.

Iceland

The designated operator of Iceland, Iceland Post, asks us to inform other Union member countries and their designated operators that it has suspended signature on delivery for inbound items as of 19 March 2020. Delivery will be conducted via methods that limit direct contact.

Estonia

Estonian Post can no longer guarantee the service delivery standards (such as delivery times and other quality parameters, transmission of scanning events, QOS link to terminal dues) applicable under UPU provisions and associated bilateral and multilateral agreements with designated operators and any interested third parties.

Slovakia

Suspended the collection of a signature on delivery for inbound registered letter-post items. These are now placed in the addressee’s mailbox with no personal contact with the addressee, and the details are recorded in delivery books. Items that do not fit in the mailbox, or those with an unsuccessful delivery attempt, will be stored at the delivery post office for an extended period (32 days in total). A notification, including instructions, will be placed in the mailbox. The same applies to ordinary mail, including small packages. The exception are inbound registered letter-post items with value-added services, such as delivery in person, written proof of delivery, the cash-on-delivery service or other additional payments. etc. In such cases, deliveries have been suspended, and only a notification that the item is available at the post office will be provided (physical notification in the mailbox, or electronic notification by e-mail or SMS). Where a customer is in compulsory quarantine or has been diagnosed with COVID-19, they are required to notify the postman/postwoman or courier of this in advance, before the first attempt to deliver postal items, or to call a special number. Their items will be deposited at the delivery post office for the extended storage period, and customers in quarantine will be able to wait until the quarantine is lifted.  Parcels that would ordinarily require the addressee’s signature are still delivered to the door, but extra steps are taken to minimize interaction. However, it is strongly recommended that recipients use the contactless option of delivery to self-service parcel terminals. Delivery postal offices in cities with over 10,000 inhabitants are operating with educed working hours (closing at 16.00, or 17.00 in selected cases), and are closed at weekends. Domestic operations, including mail delivery, are still functioning under adapted conditions, and Slovenská posta asks all Union member countries, insofar as is possible, to continue to send their mail dispatches to Slovakia.

Bostwana

Botswana Post is therefore suspending all international mail operations, including the acceptance and processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) for 28 days from 2 to 30 April 2020, or any other date announced by the government.

Argentina

Correo Argentino has made arrangements to guarantee the continuation of its key services. Also, as part of health and safety measures to limit the spread of COVID-19, no letter-post, parcel-post or EMS items will require signatures upon delivery. Instead, the postman/postwoman will ask the addressee for a piece of ID and will note down the number in the signature field. These circumstances will affect the quality of service for all categories of inbound and outbound mail. As such, Correo Argentino, citing force majeure, will be unable to guarantee delivery service standards (e.g. delivery time) in accordance with UPU regulations.

Thailand

The state of emergency may have a severe impact on service quality for international inbound and outbound services, and service delivery standards (including delivery times and other quality parameters) can no longer be guaranteed.

Fiji

Post Fiji is experiencing significant disruption in its daily operations, which has led to suspension of collection and deliveries for all international mail categories (letter-post, parcel-post and EMS items) and services.

Greece

Hellenic Post faces major difficulties in mail collection and delivery.

Mali

Suspended all commercial flights (other than cargo flights) from affected countries, which will affect postal services.

Turkey

Delays are to be expected for inbound and outbound postal items.

Sweden

Sweden Post has suspended signature on delivery for inbound items, with the exception of items that are delivered through a retail outlet. Delivery will be conducted via methods that limit human contact, with immediate effect.

Lithuania

To eliminate customer interaction at the doorstep and in accordance with physical distancing requirements, Lithuania Post has suspended the collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature.  Owing to these measures, quality of service for all types of inbound and outbound mail is affected. For this reason, service delivery standards cannot be guaranteed

Colombia

There will be significant delays in all of its international inbound and outbound letter-post, parcel-post and EMS services. This is specifically due to the fact that: –  Airlines have halted flights to Europe, Asia, Africa and certain countries in Latin America and the Caribbean with immediate effect and until further notice, citing force majeure; –  Operations more broadly, including those relating to letter post and parcel post, will be subject to national government measures and restrictions and any changes in the national security situation; –  Mail will no longer be accepted or handled on Saturdays at the mail processing centre in Bogota, nor at regional operational centres; –  Delivery staff will work 50% from Monday to Saturday; –  Temporary measures will be introduced to minimize human contact in the delivery of letter- post, parcel-post and EMS items that would ordinarily require the recipient’s signature; –  Customer service opening hours will be subject to change; –  Over 80% of administrative staff will be working from home.

Saudi Arabia

Dispatch and receipt of all ordinary and registered letter-post and parcel-post items has been suspended for two weeks with effect from Sunday, 29 March 2020. Dispatch and receipt of EMS items weighing up to 5 kg will, however, continue.   During this time, quality of service, including delivery times and other quality standards, cannot be guaranteed.

Kazakhstan

A state of emergency has been declared throughout the country from 16 March to 15 April 2020 and a quarantine regime has been imposed in the cities of Nur-Sultan and Almaty in response to the COVID-19 pandemic.  Kazpost has put in place rapid response measures at its central office and throughout its network. At all post offices around Kazakhstan, which are operating as usual, contactless processes have been introduced and hand sanitizers installed.  In Almaty and Nur-Sultan, Kazpost has worked with the city authorities to arrange inward and outward transport routes to enable it to continue its operations and maintain socially significant services for the population.  Currently, mail deliveries and distribution of newspapers and magazines are carrying on as normal. However, given the imposition of quarantine and the restriction of air and train transportation to and from Nur-Sultan and Almaty, delays in mail delivery to all areas are possible.  Passenger flights to and from Nur-Sultan and Almaty have been suspended since 22 March 2020.   Kazpost requests that its quality performance not be taken into account for the duration of the state of emergency.

Honduras

The entire territory of Honduras will continue in lockdown until 12 April 2020 (or a later date to be communicated in due course).  Iit is necessary to suspend the postal service across the entire postal supply chain until 12 April 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being;   An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.

Nepal

The government of Nepal has extended the suspension of all incoming international flights to Nepal until 15 April 2020, and the country is in lockdown until 7 April 2020. These measures are adversely affecting the collection, transmission and delivery of mail items.

Denmark

Post Danmark (PostNord Denmark) has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect.

Vatican

Despite a reduction in staff resulting from the situation, Poste Vaticane has put in place a skeleton service enabling continuity to be maintained in the provision of essential services.  The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards (delivery times and other quality performance parameters).