Sri Lanka

Sri Lanka’s post advises that it is now able to process and deliver all inbound international mail, although measures aimed at preventing spread of COVID-19 will continue to limit services provided. Delivery will follow national health guidelines and the usual delivery standards for letters, parcels and express mail service items cannot be guaranteed. The force majeure situation previously declared remains unchanged until further notice. The government has partially relaxed the suspension of international flight operations and the post is now accepting mail for destinations to which flights are available.


Peru’s post advises all postal operations remain suspended until May 24 in accordance with the government’s extension of a state of emergency to limit spread of COVID-19.


Nepal Post advises the government has extended a lockdown until May 18. This, together with suspension of all incoming international flights (extended until May 31), is affecting mail collection, processing, and delivery.


Latvia’s post advises the government has extended a state of emergency until June 9 (subject to review). Therefore, the situation of force majeure previously declared as well as all earlier announcements including suspension of service delivery standard guarantees and notice of delays remain in effect until further notice. The post continues to operate, accepting postal items destined for all countries and sending them via alternative routes.


Grenada’s post advises a curfew is gradually being lifted. Until further notice, the post will operate on Mondays, Wednesdays and Fridays. While the airport remains closed to passengers, it is still able to receive letters and parcel dispatches via cargo flights.


La Poste advises the government has extended until July 10 a state of emergency and travel restrictions to limit the spread of COVID-19. La Poste will gradually resume six-day delivery for priority mail, parcels, daily newspapers and registered letters, as well as collections from post boxes. However, lockdown restrictions will remain in place for certain categories of La Poste staff and certain regions, which could cause delays in processing and delivery. There is no guarantee of meeting normal delivery deadlines. La Poste requests that customers avoid sending large or heavy parcels exceeding 15 kg or larger than 1 m in their greatest dimension and/or having combined dimensions of 1.5 m (l+w+h>150 cm) until the situation returns to normal.


Zimbabwe Posts advises that post office opening hours have been adjusted as the government eases lockdown restrictions effective until May 17. The post is still unable to guarantee and maintain service quality for all mail until partner airlines resume conveyance of outbound international mail.

United Kingdom

Royal Mail Group will suspend Saturday deliveries of untracked letters and small packets effective May 9 due to significant impacts to staff resulting from government measures to stop the spread of COVID-19. These items will continue to be delivered Monday through Friday as normal. Saturday deliveries will be maintained for the majority of tracked parcel services. Royal Mail will maintain Saturday collections from businesses, post offices and post boxes as normal. Royal Mail continues to receive inbound dispatches and to send outbound dispatches for all products.

Sri Lanka

Sri Lanka’s post advises that outbound international mail operations are suspended until further notice. As a result of an extended government curfew, limited workforce and continued flight restrictions, all inbound mail operations will be subject to delays.


Liechtenstein’s post advises that effective May 11, registered letters and parcels will no longer be delivered in the mailbox without acknowledgement of receipt by the addressee. Customers will decide whether to sign or have the deliverer sign.


Honducor advises that it has extended until May 17, 2020, its suspension of services across the postal supply chain, including admission of international mail at land, air and sea borders, to comply with a government lockdown. It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government. Service delivery standards cannot be guaranteed and a situation of force majeure has been declared until conditions return to normal.


India Post advises that the previously announced lockdown resulting from the COVID-19 crisis has been extended until May 17, 2020.  International mail exchanges remain suspended. However, the post will send essential goods and medicines for delivery at foreign destinations on a case-by-case basis where cargo flights are available and where the designated operator of the destination country agrees to accept and deliver the shipments.  The booking of essential goods/medicines for regular dispatches by EMS is available on a regular basis for Australia, China (People’s Rep.), Indonesia, Japan, Korea (Rep.), Malaysia, Philippines, Singapore, Sri Lanka and Thailand as certain cargo flight connections are available. The list of countries will be revised according to the availability of airlines. International passenger flight operations are suspended but cargo flights are operational. All offices of exchange and airmail units are operating but with limited staff. Domestic mail exchanges are continuing as an essential service, and vital goods and medicines are being delivered under strict government regulations. India Post cannot guarantee service delivery standards.


Montenegro Post advises it is now able to exchange postal items as normal. All restrictions and suspensions regarding the acceptance of inbound postal items by Montenegro therefore no longer apply.


Rwanda’s post, the National Postal Corporation (Iposita), advises that the government has begun to relax the measures taken to combat COVID-19, however, it is still not accepting outbound international items.  Passenger flights to and from Rwanda remain suspended;; only cargo flights are currently authorized. Iposita is receiving limited quantities of international mails on these flights. Items sent to the capital are being processed, but those for other parts of the country will not be forwarded to their final destination until the lockdown has been fully ended.


Maldives Post advises that its suspension of all inbound and outbound mail is extended until May 14 in accordance with government measures adopted as a precaution against spread of COVID-19. International flights to and from the Maldives remain suspended until May 31. Access to postal outlets is subject to restrictions and steps have been taken to minimize human contact. Quality of service and delivery standards for all types of inbound and outbound mail fall under the already invoked case of force majeure.


Mauritius Post advises that the government has extended a curfew until June 1 to limit spread of COVID-19. The post is unable to meet its contractual obligations, particularly with regard to acceptance and delivery of all types of mail and the situation of force majeure declared previously is extended until June 1.


Philippines’ post advises that the government has extended until May 15 community quarantines in Metro Manila and the rest of the Luzon islands and in areas of the Visayas and Mindanao islands. The post is providing limited services in order to deliver checks, medical supplies and other essential services. The international mail processing centers are operating with limited staff. Incoming items will only be processed and forwarded to delivery post offices once the community quarantine in Metro Manila is lifted and/or an exemption granted to the post is extended. Outbound international dispatches remain suspended until similar conditions are met.

Cayman Islands

The Cayman Islands Postal Service will resume limited postal operations, with operational changes in the processing of international mail. Effective May 6, 2020, it will be able to process inbound and outbound international mail using cargo space on Cayman Airways flight KX 2909 from Miami. Capacity is limited and designated operators are recommended t0 pre-book. Normal delivery times are unable to be guaranteed, and Cayman Island Postal Service will give priority to mail for essential services, vulnerable members of the community and the provision of personal protection equipment.


Ukraine’s post advises that the previously announced country-wise state of emergency has been extended until May 11, 2020. As such, the measures previously announced continue to apply. Despite these circumstances, Ukraine’s post is maintaining its operations (with all measures taken to protect the staff and customers), accepting postal items destined for all countries and sending them using alternative routes.


Iraqi Post advises it has suspended all outbound and inbound mail exchanges as a precaution against COVID-19. It will inform customers when the situation returns to normal.


Lebanon’s post advises the government has extended some COVID-19 prevention measures through June although confinement measures are gradually being lifted. Passenger flights out of Beirut Airport remain suspended until further notice. Designated operators are invited to use available cargo flights to send their mail dispatches to Lebanon.

New Caledonia

New Caledonia’s post advises it is no longer imposing any restrictions for inbound and outbound mail. However, there still are restrictions on air and sea transport that will have an impact on these postal shipments. Procedures for mail requiring signature on delivery have resumed as normal in most cases.


Slovakia’s post advises that collection of signature on delivery has resumed. Deliveries will not be made to customers who are quarantined. Items are delivered to an outdoor location if possible, and recipients are required to observe certain social distancing rules. Delivery staff will not deliver items to individual apartments. In addition, standard collection arrangements have resumed but with a longer collection period. Slovakia’s post is able to send mail only to countries within the European Union (with a few exceptions) and to a number of other countries that include the United States.


Albanian Post advises that the Government of Albania has extended the state of emergency until June 26, 2020. As a result, Albanian Post is declaring a situation of force majeure with regard to all letter-post and parcel-post items. Customers should expect delivery delays for all items destined to Albania. Furthermore, Albanian Post has ceased to accept EMS items within its network, and letter-post and parcel-post items will be accepted only for those destinations where transport capacity is available.


Servicios Postales del Perú – SERPOST S.A, has advised that the suspension of all postal operations has been extended until May 10, 2020.