Israel – Service Situation

As of 7 October 2023, Israel has entered a complex and severe military situation, in which a state of war has been declared by the Israeli government, following the firing of thousands of rockets towards Israeli population centres, and attacks by Hamas on Israeli towns near the Gaza Strip, which have killed hundreds of civilians and injured thousands. The situation is difficult, and the consequences still unclear. Israel Post is an essential service provider, and it is doing its utmost to maintain its service level under the state security guidelines. However, as there are some flight cancellations, closed roads (especially in the south, but also in the centre of the country), and security restrictions in opening service points and in reaching sensitive and closed areas, there will be an impact on performance and service-level agreements. The scope of the impact is still unknown. To prevent a cyberattack, Israel Post has shut down the use of its track and trace system from abroad. Nevertheless, the sending and receipt of EDI messages is unaffected.

Israel – Flight Cancellations

As a result of the current situation in Israel there were many flight cancellations over the weekend. Flights are scheduled to continue from later this week however this is a fluid situation and may change at short notice. Delays may be experienced while this continues.

Hong Kong – Cyclone Koinu

Hong Kong Post have invoked a short period of force majeure due to a cyclone (Koinu) warning signal from the 8th October. This is likely to impact processing for all mail types for at least a couple of days so delays may be experienced.

Cyprus – IT Maintenance Upgrade

Cyprus Post have informed that part of the governments IT system will be disconnected for a maintenance upgrade from Friday 6th October until Monday 9th October. During this period Cyprus Post cannot handle mail and short delays are likely to be experienced during and immediately after this period of downtime.

Bermuda – Ransomware Attack

Bermuda Post have informed us that the Governments IT systems have been subject to a ransomware attack. As a direct result the Post Office are unable to scan or dispatch mail. Mail is being processed manually however this is impacting on the operation. Delays should be expected whilst this is ongoing.