Online shoppers in Canada can make their lives easier thanks to an innovative new service from Canada Post called FlexDelivery.
The FlexDelivery service allows customers to direct items they order online to a post near their workplace, their child’s caregiver, their cottage or a travel destination – – or any place in Canada. Roughly one in three households has nobody at home when Canada Post attempts to deliver a parcel at the door, so FlexDelivery can mean no more missed deliveries.
Consumers can sign up for FlexDelivery for free in just a few minutes on canadapost.ca They choose their preferred post office locations and receive their unique identification code and a FlexDelivery address to use for each location. When they’re shopping online, they enter one of their FlexDelivery addresses rather than their home address. When the item has arrived at their chosen post office, they will get an email telling them it is ready for pickup.
“Consumers are demanding flexibility and convenience when it comes to delivery,” says Rene Resmarais, Senior Vice-President, Parcels, at Canada Post. “FlexDelivery meets that need by being the most convenient delivery experience available.”
Canada Post has the largest retail network in the country. Nearly 6,000 post offices in the network become personal parcel pickup points with FlexDelivery.
Canada Post’s research suggests Canada’s frequent online shoppers would buy online more often – – and buy item of higher value – – if they had a delivery option like FlexDelivery. While 76% of Canadian households are shopping online, 1.5 million did so for the first time only last year. One in five first-time online shoppers in 2013 became frequent shoppers (11 times a year or more) in 2014.